If your computer freezes during a quiz, we recommend you press and hold the power button for at least 60 seconds until your computer turns completely off.It can also freeze if you lose Internet service during the quiz taking. When LockDown Browser appears to "freeze", it is commonly due to a dialog box from other applications running in the background appearing underneath the secure LockDown Browser layer or there are corrupted web links, which are blocked. Once you do this try launching the browser again as instructed by your professor.From there click the Unlock option at the bottom and then "+" to add the "Lockdown Browser" app to the list.Browse to System Preferences/ Security/ Privacy/ then Accessibility.Mac Users unable to launch LockDown Browser: Do NOT open the LockDown Browser first.If your instructor created the quiz using the NEW QUIZ option in m圜ourses, the LockDown Browser will be launched from within the quiz in m圜ourses.Taking a NEW quiz with LockDown Browser already installed: It is recommended to shutdown and restart your computer before taking another quiz in the LockDown browser.After you submit the quiz you can log out of the browser.Take the quiz as you normally do in Canvas.
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